How do I make my reservation?
How do I change my reservation?We understand that plans change and unexpected things happen. That's why we allow our customers to make changes in their reservation at no additional cost if you notify us at least 12 hours prior to your scheduled transfer. For last-minute changes (less than 12 hours in advance), we'll charge a fee, but will still make arrangements to offer you our service. For any change in your reservation, please call us at 011 (52) 624.142.14.00 and he'll be happy to assist you.
What forms of payment do you accept?
Is your website secure?
Absolutely. All credit card payment transactions are carried out through an external secure payment gateway.
I completed my payment, what's next?
After completing your payment, the payment gateway will take you back to our website where your voucher will be displayed, also an email with a copy will be sent to you shortly. At this point your reservation is confirmed and you only need to bring along a copy of your voucher.
What if I need a special service or handicap accessible vehicle?
Simply make a request when making your reservation and we will ensure that the appropriate vehicle will be there to accommodate your needs.
Do you provide child car seats?
Absolutely. The safety of all our passengers, big and small, is our number one priority and we will provide the necessary equipment to ensure your comfort. It will help us serve you better if you specify the children's ages at the time of making your reservation.
How early should I arrive before my flight?
We recommend that you arrive at least 1 ½ to 2 hours before your scheduled departure time. However you are free to choose a different pickup time. Please make sure to specify that at the time of making your reservation, so that we can arrange our driver schedules accordingly.
What happens if my flight is delayed?
We constantly track your flight and will be aware of any delays, so don't worry. Regardless of your arrival time, we will be there waiting for you.
How will I locate my driver?
We monitor and track your arriving flight and, upon arrival, our driver will meet you outside the terminal with your name on a sign. When you make a reservation, we will provide more specific information, depending on which terminal you arrive at.
Will my driver speak English?
Yes, in order to provide you with the best service possible, we make sure all our drivers are bilingual.
Who do I contact if I have additional questions?
We take great pride in the promptness of our communication. If you have any question, you can contact us directly and we'll be happy to help.CONTACT US